Privacy Policy

 

When I am working with a child or young person, I collect several pieces of information about them. This page explains what information is collected and why, how it’s stored and what your rights are.

What Information?

When someone fills in a Contact Form on this site or comes along to a first session, I ask for details such as the parent/carer’s name, the child’s name, address and parent/carers phone number. If you attend a session I also ask for the details of the family GP.

I also keep brief notes on each session. These notes are a short factual summary of what we have discussed or done in a counselling session.

I use Google Analytics to see what types of things people search for before finding this website. This information is anonymised.

Why Do I Need This?

I need things such as contact details so that I can communicate with you. For people attending sessions, I ask for the name of a GP so that, in the event of someone being at imminent risk of serious harm, I can contact the GP to ensure safety. Apart from in this situation, I do not contact GP’s or other Agencies without your explicit consent.

I keep session notes so that I can look back and remember what has been covered and when in our sessions. I may discuss what has been happening in sessions with my supervisor. This helps me work more effectively with children and young people. I only use first names when doing this – so you or your child should not be identifiable.

It’s important that I know what people are searching for before finding this site so that I know that how search engines (like Google) see this website is correct.  For example, if people searching for children’s tutors are clicking on this website, I know I need to change something.

Where Is This Information Kept?

All information is kept in one or more of the following: a locked filing cabinet, a password-protected computer and/or a fingerprint-protected mobile phone. Session notes are kept for seven years and then destroyed.

What Are My Rights?

You can ask to see any information relating to you. You can also ask that any information about you be erased. I have one month to respond to these requests. It may be that, due to my Insurance Company or Membership Body requirements, I am unable to erase details of my work with you until seven years have passed.

I am registered to store information with the Information Commissioner’s Office. If you feel I have not handled your information correctly, you can contact the ICO via their website.